I received no explanation even after many inquiries. From the replies, grammar, and robotic macros. Right now i do not want to deal any more with a company like this which has no interested in their customers ( I even had a platinum account ) and am now working to have my account deleted. They also say it is voucher abuse but they wont explain further. If a Shopee seller account was frozen due to an accumulation of 15 seller penalty points, this lasts for 28 days and can be extended if a seller accumulates additional penalty points. Please try again later. What are the next steps? Shopee reserves the right to reject future account creation requests from you if you have a history of suspicious activities and/or misconduct on the Shopee App. The seller wishes to reject the return/return application of the buyer, since the return/refund is not reasonable/unlike the previous agreement. Can you help or fix this error? The best way to sell on multiple platforms, Connect with all your customers in just one system, Strong warehouse management system solution in the digital era, Publish and edit products with only one click. Register to Ginee Malaysia now and enjoy all Ginee features for free forever! 1999-2023 PayPal, Inc. All rights reserved. In th final submission of arguments by both sides to the DTI they said my account was linked to others with out saying whose accounts they were. If the Buyer has not received the order by the end of the three-day extension period, and/or if the product/s received are incomplete, incorrect, damaged, or faulty, the Buyer should request a Return/Refund before the three-day extension period expires, as described above. Report to CS totally cannot help. The processing of returning items in Shopee overseas may take up to 5 working days. ask a new question. I ordered last 5.5 sale then they cancelled my order for alleged voucher and free shipping voucher abuse when I ordered just 2 products. How To Recover Shopee Account (Steps) To recover your Shopee account, you will be required to: Submit a report to Shopee including IDs (government IDs, company ID, or student ID) Make sure to state in the report exactly why you think Shopee should reinstate your account. 1999-2023 PayPal, Inc. All rights reserved. You are viewing the PayPal Community Archives. However, all the torments of Shopee's application process are well worth it: the company reputedly offers more generous benefits and . Please someone make this transfer as I asked in Message us option. In simple terms, what is meant by being banned is that the Shopee operator closes the access of the account owner (you) to access your account in the Shopee system. I recommend allowing 24 hours to pass before trying again. They deserve a class action lawsuit. They refused to explain which vouchers were misused and how. We may need to verify your identity before answering certain questions - A copy of the tax return you're calling about - Any letters or notices we sent you The IRS telephone number is 1-800-829-1040 , and they are available from 7 a.m. - 7 p.m. Monday thru Friday. I think they just hate the idea of people earning credits easily. This content may be old or outdated. If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. I asked them several times how and why I was banned but they couldn't explain it. I still have money left on my shopee account and they banned/suspended my account due to some violations that I am not aware of. Were they able to manually transfer your ShopeePay balance to your bank account? Enter Verification Code sent via SMS, then click Next. How is this legal? How to pay Spay? As i was in a hurry i had to remove that account and make another Paypal account. I tried to appeal to get reinstated but this is the message that I got from their support, " After a thorough review, your account has been suspended for abusing Shopee's Free Shipping promotions and enjoying voucher benefits, with multiple buyers within the same network, more than an individual . For genuine grounds, the seller wishes to refuse the buyers request. but then again even after I paid it suspension wasn't lifted. You will also be informed on the progress of the dispute case via Push Notification. How long will it take for Shopee to refund? In this case, the sellers Days to Ship (DTS) and Estimated Delivery Time (EDT) are taken into consideration, which commences on the day that your payment confirmation is received. I am experiencing this right now they say according to their system I have a linked account that has Spaylater due. Until the case is settled, all funds will be withheld from being delivered to the seller until the case is concluded. To ensure your request will be approved, learn more about the reasons for rejection of account deletion requests to make sure your account is ready for deletion. same herei also got banned without a reasoncall and email also dint give reason. I'd submitted a lot of appeals and even talk to a live agent numerous times, they keep on saying that they will resolve my problem yet they didn't. See also: How to Process Orders in Shopee? Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the "To Receive" option on the left-hand side. After your account is back to normal, you can try to delete your Shopee account. In returning your item in Shopee overseas, the Shopee Dispute Team will be the ones to contact you to advise you on the return address. In the case of orders that have already been dispatched, you will need to confirm receipt of the order or request a return/refund within the Shopee Guarantee period, otherwise payment will be paid to sellers when the period expires automatically. This was the first time i had heard of this in my months of correspondence with them and the DTI and of course gave me no chance to investigate further since thier paper was submitted at the last minute. Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. I went as far as filing a complaint witht the DTI Philippines. Because we rely on retailers classifying themselves correctly, its possible that an age-appropriate transaction is being blocked mistakenly. Its a very stupid discussion. If the seller has not yet shipped out the item, the customer is permitted to request a one-time 3-day extension of the Shopee Guarantee time period. ", MacBook If youve received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_3',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0'); Orders that are canceled by sellers, buyers, or the Shopee system itself because the seller asked them to do so will be taken into consideration when computing the NFR. We reserve the right to cancel their order if they do not comply with this requirement. Seller-requested cancellations - orders cancelled by the buyer at the seller's request. So frustrating. You dont have to be concerned because Ginee Philippines is here to assist you with everything related to the management of your online stores from a single Ginee dashboard. passport, NRIC, student ID, work ID). By browsing this website, you consent to the use of cookies. consignment note, airway bill, and/or tracking number). This will surely increase the credibility of your complaint. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. After several exchange of emails they told me that my offense now is fake order creation and free shipping abuse. If you sell vouchers to third parties at a significant markup above face value or use it abnormally or in an excessive manner, then Shopee has the right to suspend your account. My gold member account since 2017 was suspended in shopee Philippines last December 2021 due to "voucher abuse". They cant explain what were my violations. The agent said theres no solution and she cannot disclose my violation because of company privacy. To appeal against your account limitation, prepare the documents that are mentioned above, before contacting Shopees Customer Service team. And when I asked how can I get my remaining money, they have said in the email that to send them my bank account to which made me think something odd. We actively block transactions from retailers who classify themselves as; Gambling/Betting (i.e. Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. So what to do now? ). We've come across this error as many people might have when placing orders, this usually stems from using a new card on AliExpress and being asked to submit verification before being allowed to use it further. Please help with this problem. Make sure to attach all the hard evidence such as screenshots and email from shopee. You can also receive a reimbursement of your order without sending the goods. Take note that in order to raise a request of Return/Refund, the date must have passed the Estimated Delivery Date or once the order has been delivered. He is still selling on Shopee. Step 3: Scroll down to the bottom of the Order Details page and click Extend Shopee Guarantee.. Cut your Businesss cost, and Boost your Efficiency at the same time. Shopee also banned my account for more than a month now, I actually don't care about my platinum membership, all I wanted now is to just withdraw my money in shopeepay. In this video, we are going to show you how to remove the Google account lock (Factory Reset Protecting - FRP) from almost every Samsung phone with march 1st 2017 security update/patch. Please try again later. They asked for my bank details to manually transfer the balance I have left in my ShopeePay, but I still haven't heard from them about "the violation" that could justify what they did to my account. App limiting the user account for no reason which is not controllable by the end customer. Yes, a Shopee Seller has the right to refuse a refund from its buyer. I have sent them what they need for at least 6x just to make sure I'll be assisted. Then click the " Return . We have exact same situation. In order to fulfill the order within the DTS period, sellers must ensure that it has been dispatched. Absurd! Your billing address format has to be exact. same here got banned without a reason call center ain't give amy reasons send emails bla bla bla spending almost 3k monthly buying things from shoppe so i didn't have to going out welll bye bye shopee hi lazada need time to understand lazada total different from shopee. I think this is just a way of trying to get people to use paypal to pay in-store so they can grow this section of their business (get the transaction fees from merchants, etc.). Had a lot of coins and seller balance and outstanding orders as well. ", a robot: "We cannot process your request, please try again later. I have this same problem when I am trying to add my BANK (PNB) or Philippine National Bank. Of course you can! Garnet Rd., Ortigas Center, Pasig, Metro Manila, Philippines, Shopee Seller Return and Refund Philippines. Shopee does not conduct thorough review, despite their assurance of it. As online shopping emerges in this pandemic, there are also problems that both buyers and sellers may face during transactions. Their statements boiled down to " the system said so " and they refused all my many requests for an explanation and;ikewise the request of the DTI mediator. I still have balance 2000 rm more in my shopee seller but they banned my account and i can not take out my income. Then download the Shopee app in the emulator you have downloaded. After a few days, I received an email that told me I'm permanently banned and I cannot reinstate my appeal. Proof of product pre-ownership (e.g. (https://www.complaintsboard.com/shopee-1-strike-banning-and-coins-nullifying-for-using-shopee-app-on-physical-android-x86-device-laptop-c1274287) Unfortunately they won't unban you. Any solution to this? An example could be if a young person is attempting to purchase a coffee from a cafe but the cafe has classified themselves as somewhere that sells alcohol, this will cause the Osper card to be declined. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Share your photos and videos with others to prove the truth of your words. I called customer service and they recommended keeping my paypal balance and using it in-store with their debit card. If the system rejects it, there is no way for them to override it. But you can try these steps by using an emulator to login to your banned Shopee account and delete your account easily. Proof of purchase (e.g. File a complaint to DTI, DTI will send you a form.. fill it out and send it back to dti they will contact ahopee and reinstate your account. Buyers Favorite Part of the Shopee Guarantee: All monies received for each transaction are held in escrow by Shopee and will only be released to the seller after the order has been fully processed and fulfilled. If you receive the same error after allowing time to pass, I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance. They also banned me without providing any proof of my violations. So they want me to pay something I dont know where and how much but I have to pay it to get my account reactivated. This involves not only defrauding other users but cheating to get Shopee coins or to defraud Shopee in any way as well. Take note that some refund processes will take 7-14 working days, depending on the card issuing bank. Make sure that you send the item(s) back within 5 days. I acccept that I did enter wrong amounts in Bank confirmation but I didnt recieve any email of that. If that's the case, you'll want to reach out to customer service. Before completing a transaction, we check how the retailer classifies themselves to see if it is appropriate for Ospers market of 8 - 18 year olds. You can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. Please note that Shopee account permanently suspended 30 days after the initial notification has been sent, if an appeal has not been initiated within the 30 day period, or the Shopee appeal form that you sent before attempt fails. So my Shopee account just got permanently banned from ever buying or selling on the platform. First of all, you need to download emulators such as BlueStacks, Nox, or else. Please try again later, Re: Sorry, we are not able to process your request. I dont use spaylater and I have shopeepay balance in their system. Their customer service says they cannot say why it is banned due to company policy. I thought of raising it to the DTI. Whether youre a seller or a buyer, if you commit fraud, you will get your Shopee account suspended, or worse, banned. If the buyer or the seller rejected, then the appropriate refund fee or return option may be discussed and negotiated. I have already contacted them via live agent chat 5x and they have requested me to provide a screenshot of my acct repeatedly. If the retailer classifies themselves as a certain kind of business, Osper will decline the transaction and text the parent or guardian instantly letting them know it has been declined. Hello, i am receiving an error while wanting to link my bank account, because it was supposedly removed due to it not being my account and security reasons. My device has been banned too. Great injustice here. Hi may I ask have solved the problem? Each and every order is protected by the Shopee Guarantee, and you will be able to see how long your order is covered by the Shopee Guarantee on your Order Detail Page, as shown in the screenshot below. Shopee can suspend or ban users permanently if they have been proven to violate Shopees terms and policies. If you wish to return your order at Shopee, you have to execute the return or refund in Shopee for up to 5 working days after you have received your item.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-leader-2','ezslot_7',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-2-0'); if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_6',116,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0');The reimbursement will be disclosed on your account in ShopeePay. Having trouble managing your online stores? I just want to get my money back. Proof of shipping / delivery / consignment note. That was alot of effort to raise it to the DTI. Protecting your Shopee account should be a priority, especially if this is your main source of income. dating websites), Automated Fuel Dispensers. Part of their initial requirement to appeal is to submit 1 valid govt ID. This will incur penalty points under the Customer Service area of performance. Please try again later, Sorry, we are not able to process your request. Ginee product management allow you upload products to all of your online stores from all marketplace just once! It really really sucks! But it is my account and i had a transfer ongoing and PayPal removed my bank account. atd198;\\r\Rootjunky's channel: https://www.youtube.com/channel/UCWhQwvCaC2ZMkCnrC15NfAwDont forget to follow us.Facebook: https://www.facebook.com/DarTechYT/Twitter: https://twitter.com/DarTechYT/This video is for education purpose only. Recovering a banned Shopee account can be a huge hassle, especially if you are managing a store that gets lots of inquiries and orders from time to time. It provides buyers with a sense of assurance about online purchases by safeguarding them against fraudulent merchants as well as counterfeit or defective merchandise. A simple fix is to prefix the name with a title e.g. Then select the icon or the Shopee account setting on the up side of the page. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the To Receive option on the left-hand side. Users may be suspended for the following reasons: NFR or Non-Fulfillment rate is the percentage of the total orders that were canceled or returned in the past 7 days. were you able to retrieve your account? What happens if seller doesnt respond to refund request Shopee? Sir please my account thik kor do sir please. This function is only available once per order. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Anyway, my main compliant is about the 1-strike banning for collecting what any account would be entitled to collect anyway. Their customer service sucks! If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. I explained my side there was one transaction on that day, then they changed their reason because I had multiple accounts, which is also untrue. For you to refund from Shopee, you can follow the steps below: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'digiwalletsph_com-large-mobile-banner-1','ezslot_3',114,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-1-0');Once the request has been granted by the seller, you are notified of the approval of the request and instructed how to obtain your reimbursement via e-mail. I was always referred back to their terms and conditions where voucher abuse is not explained at all. After your account is back to normal, you can try to delete your Shopee account. Leave the Archive. I kept asking why and how that happened but still no reply until now. Our account is useless, so why would they stop us from deleting it? Save time, save cost, save energy, join Ginee Now! there's 1770 left in may seller balance. They can't even answer why you got banned. What will happen to my transfer will it arrive to my bank account? Then communicate with Shopee Malaysia customer service. Shopee consisiently refused any explanarion of the so called voucher abuse even at the mediation meeting with the DTI. Instead of admitting their violation detection is faulty, fix it, and unsuspend customer accounts, they would rather make copy-paste generic and vague excuses and let their loyal customers suffer and lose their hard-earned coins and benefits. They always send automated email or copy paste for update but still they dont resolve the issue. If you've received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. Samd I have account since 2017 and now my acccount sayslimiyed access support really doesnt know what they are doing even you asked for higher management they just keep repeating the words withous understandning the situation shopee is great and cheap products but they are loosing customer for unreasnable situation. Can'5 believe they are stopping me from transfering my money. Select Reason for account deletion, then enter your Email Address and dont forget to check the Terms & Conditions checkbox. Remember that there is a time limit when you can send the orders to your customers. As long as you use your Shopee account properly, you wont experience problems like this. They cant even provide you with proof of your violations. ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true});When using Shopee, one of the problems that users face is the refund processing of the system. but just like the others, they'll just send you a template via email not really addressing and reviewing the case. Please try again later Hi, I would like to add an U.S. bank account to withdraw money. Looks like no ones replied in a while. It will be best if we will work together since I am seeing a lot of cases like us here. Doa Julia Vargas Ave. cor. Personal experience. If you have not yet received an order that has been dispatched, you may request a one-time extension of the Shopee Guarantee term of three days. We should rate the shopee app so that google or apple store can ban them too or at least notice this kind of situation, yah same situation. How will I pay for my outstanding balance in Spay? Click on the OK button when the alert shows. pubs, nightclubs), Dating/Escort Services (i.e. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. Visit the USPS Zip Code lookup website and enter your address. I hate it I also have money left in there. Will wait for their reply. Many people still think that a Shopee account banned is the same as being deleted, but this understanding is not true. Please help how to add US Bank Account with Payoneer? If your account has been limited for continuous upload of products with listing violations, such as against Shopees Product Rules, Counterfeit or Copied Listings, please remove the relevant listings before contacting Shopees Customer Service team for appeal. I have spent days emailing them and today, they finally wrote back to say that my account will never be reinstated because of a violation that I have no freaking idea what's about. Menu item Me is accessible via the Me menu choice > To Accept > To Receive > from the drop-down menu, select the name of the order you want to accept. Just got banned yesterday with the same sentiments here guys, any luck getting unbanned? Always get flagged for security reasons for us. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. any proposed solutions on the community forums. Same thing, just banned without any explanation whatsoever. Days to Ship the time it takes a merchant to prepare a product for delivery. Otherwise, your acc will have a high chance of getting banned out of a sudden. Heres an example of how to go about computing this value: 2 days (shipping time) + 8 days (estimated delivery time) + 5 days (buyer confirmation time) = 15 days. I have to pay for the month of May and my account is Restricted. This is sort of a x-post from r/aliexpress but with some embedded detail. I had the same case with you. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-2','ezslot_11',108,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-2-0');In dealing with Shopee, only if one of the requirements are met and the Order Received button has not been pressed may you apply for reimbursement/return. In the end, in a few minutes I am banned from my long time account with a tiny existing coin balance of around 6700 coins translating to around 30 US cents. I'm so disappointed in them, to be honest. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. Please help me with it. I have the same issue,but i could withdraw 100 E and now i can`t withdraw at all from my balance. If you're given this option, an authorisation request goes to . Shopee Guarantee is a feature that allows Shopee to temporarily retain payment in order to confirm that the transaction is successfully completed before releasing the cash to the seller. Proceed on to the " To Receive " button and search for your order. Threats include any threat of suicide, violence, or harm to another. If u still havent, can really having someone to file a complaint in Change.org too? Ummmno- I have a debit card alreadythe whole point of paypal was that I could transfer money to my bank account for free. 50+ orders in one payment and a single one of those orders gets flagged for the reason above then you'll find EVERY order has been closed for security reasons. Starting from the ShopeePay balance, transaction list, account age, etc. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select To Receive from the Me drop-down menu. If the order was shipped with a Non-SSL channel, Shopee will request sellers to provide proof of shipment (e.g.